Lambert House Closure

We have taken the incredibly difficult decision to permanently close Lambert House in Norwich as we are unable to manage the service fully due to a lack of suitably trained and experienced staff.

This has been a very difficult decision to reach but was made purely in the best interests of the people we support, some of whom have been supported by our charity for over 14 years.

All our staff teams at Lambert are being supported and consulted with during this difficult time. We do not yet have a set date for closure and are working with the relevant authorities to ensure the best possible outcomes for everyone, however it will very likely be by the end of this year.

Despite our best efforts to recruit, due to the impact of Covid-19, we have been unable to retain and hire skilled support workers or agency staff with the appropriate qualifications. This is a widespread and well documented issue across the care sector.

The Care Quality Commission (CQC) has also carried out a recent inspection within the home. We were very disappointed with the findings of the CQC report for Lambert House, which highlighted a number of serious concerns about the running of the service and the care provided.

We would like to apologise to all of those in our care at Lambert House, and their families and fully appreciate the upset and unrest this has caused.

We are proud of the services we provide as a charity across East Anglia and we are deeply disappointed that we have been unable to continue to deliver the same quality service at Lambert House over recent months

We are working hard to improve staff recruitment and retention across our organisation, a challenge which is recognised as a nationwide issue.