Location:         Hybrid - Head Office, Colchester & home-based

Salary:             £11,400 per annum

Hours:             Part Time - 21 hours per week (flexibility to work some evenings and weekends)

Job ref:           HO29

The Charity are developing a new Advocacy Service for children and young people age 0 - 25 years in Colchester and Tendring, who may have autism and/or a co-morbid condition.

 The areas that this service will cover are:-

  1. Education & Diagnosis;
  2. Welfare Rights & Housing;
  3. Health & Social Care

The Information Officer will work with the Advocacy Team to provide children and young people aged 0 - 25 years with a comprehensive service to help them express their views, secure their rights, represent their interests and obtain services they need. The Information Officer will work within the five Principles of Advocacy:-

  1. Clarity of purpose,
  2. Safeguard,
  3. Confidentiality,
  4. Equality and diversity
  5. Empowerment and putting people first

This is a fantastic opportunity to work with a well-established regional charity.  Autism Anglia provides ongoing training and supervision, continuing professional development and support as well as an extensive induction on commencement of employment.

Your main duties will include:

  • Efficiently organising the enquiries coming into the Advocacy Service
  • Directing the referrals to the appropriate Lead Advocate
  • Telephone communications, internet and online management of enquiries
  • Ensuring website content is relevant and accurate
  • Creating a database of autism services in North East Essex for signposting purposes
  • Gathering and recording of data for the service
  • Reporting to the Lead Advocates and service team on all enquiries


  • IT skills and good working knowledge of Office applications and databases (E)
  • Able to manage a caseload effectively with good time management skills (E)
  • Confident and empathetic in speaking with others and using appropriate telephone etiquette (E)

We have a clear pay progression structure and offer the following benefits:

  • Extensive Induction and Learning & Development programmes, with nationally recognised qualifications;
  • Job-related qualifications obtained during employment paid for by Autism Anglia (subject to conditions)
  • 25 days holiday plus 8 bank holidays (pro-rata for part-time)
  • Additional holiday based on length of service
  • Flexible working hours (where possible) for study and time off given for job-related exams
  • Employee Referral Scheme
  • Access to Spectrum Life Employee Assistance Programme, Wellbeing Tools, including counselling services & the Benefits Hub, which will give you access to lots of shopping and entertainment discounts, instant discounted gift cards and cashback
  • Occupational Sick Pay (after 12 mths)
  • Support & encouragement to progress and reach full potential within your chosen career
  • Pension scheme

Autism Anglia is committed to safeguarding and promoting the welfare of vulnerable adults and children and expect all staff to share this commitment.  This post is subject to an enhanced Disclosure and Barring Service check.

Autism Anglia is positive about inclusion and welcomes applications from individuals who are able to meet the requirements of the job position and may wish to request flexible working or reasonable adjustments to support them.

In the first instance please send your application form and CV to [email protected] 

Download Job Description

Download Application Form

Internal AA Staff Application Form

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Closing date: 8th October 2021

If no response is received within 3 weeks of submitting a full application, please assume your application has been unsuccessful. You are welcome to apply again for other positions.