Who Are We?

The Autism Advice Service provides support, advice, and guidance to individuals, families, and professionals. The team has extensive knowledge of local services, offering free information and can signpost to other support agencies. 

Our Autism Advisors provide confidential support, a listening ear and information to individuals, families, and professionals living in Essex Suffolk and Norfolk.

Please note; we are limited in the advice we can provide to individuals and their families who do not have a diagnosis.

The team can provide telephone, email and written information guidance on:

  • Educational matters, including education, health, and care plans
  • Strategies and communication
  • Seeking a diagnosis
  • Preparing for meetings with professionals, for example, schools or Local Authority
  • Putting forward your views both verbally and in writing
  • What to include when writing letters and reports or filling out a form.
  • Obtaining a free Autism Alert Card
  • Applying for benefits and filling in forms, for example, Disability Living Allowance (DLA) and Personal Independence Payment (PIP).
  • Advice clinics

The Autism Advice Service is funded by donations and relies entirely on fundraising and voluntary income to maintain and expand its services.

Due to the high volume of referrals the team receives, there can often be a waiting list. Please be ensured a member of the team will contact you as soon as they can.

If you would like to get in contact, please click here.

Advice Line: 0300 1233 122. Open 9.30am – 3pm Monday - Friday

In a crisis contact:

  • The Samaritans - 116123
  • Essex Social Care (out of hours) Adults 0300 123 0778 Children 0845 606 1212
  • Suffolk Social Care 24 hours 0808 800 4005
  • Norfolk Social Care 0344 800 8020
  • Police – 101 or 999
  • Visit your local A&E Department

Working with You

We understand the challenges and frustrations that some people can face and we are here to help.

All Autism Anglia staff are committed to working with you in a professional and courteous manner and have the right to work in a safe and supportive environment.

We, therefore, ask you to behave in a polite, kind and respectful manner in return.

Meet the team.